FAQ of SELTI NVR and IP Camera
Q1: Why NVR cannot find IP cameras?
A1: When NVR fails to find IP cameras, please check the following steps:
1) Check whether the Ethernet port indicator lights on the NVR are lit. If not, please verify physical connectivity by connecting NVR directly with your computer. And if the light is still off, it’s the NVR that cause the problem. Otherwise, it is because of the Ethernet cable.
2) Check whether NVR has an IP address. If not, please set a static IP address manually for NVR.
3) Check whether the Ethernet port indicator lights on the IPC are lit. Normally the two lights are lit, and the yellow blinks while the green is solid. If the two lights are off, please check whether IPC is power-on. And if the power and these two lights are normal, you can connect to the IPC using the CloudSEE ID through the Internet and then modify the IP address to the way of DHCP. If the Internet is not available, please connect IPC directly with your computer in the LAN (Local Area Network), and modify the IP address of computer as 192.168.0.* (*>1). After JNVR connects IPC successfully, please change the IP address to the way of DHCP. And if the two light are both solid and do not blink, please restart the IPC.
4) Verify physical connectivity of the optical fiber patch cord. If it is caused by the optical fiber, please check the optical fiber wiring design.
A1: When NVR fails to find IP cameras, please check the following steps:
1) Check whether the Ethernet port indicator lights on the NVR are lit. If not, please verify physical connectivity by connecting NVR directly with your computer. And if the light is still off, it’s the NVR that cause the problem. Otherwise, it is because of the Ethernet cable.
2) Check whether NVR has an IP address. If not, please set a static IP address manually for NVR.
3) Check whether the Ethernet port indicator lights on the IPC are lit. Normally the two lights are lit, and the yellow blinks while the green is solid. If the two lights are off, please check whether IPC is power-on. And if the power and these two lights are normal, you can connect to the IPC using the CloudSEE ID through the Internet and then modify the IP address to the way of DHCP. If the Internet is not available, please connect IPC directly with your computer in the LAN (Local Area Network), and modify the IP address of computer as 192.168.0.* (*>1). After JNVR connects IPC successfully, please change the IP address to the way of DHCP. And if the two light are both solid and do not blink, please restart the IPC.
4) Verify physical connectivity of the optical fiber patch cord. If it is caused by the optical fiber, please check the optical fiber wiring design.
Q2: In a LAN(Local Area Network), IP cameras can be found by NVR but cannot be connected to, and the connection status is “Connection Timeout”.
A2: In a LAN, when NVR can search for IP cameras successfully but fails to connect them, please check whether the IP address of NVR is in conflict with the IP address of IPC. If the IP addresses conflict, you should change the NVR’s IP address. Otherwise, please check the switchboard or you can use another switchboard.
A2: In a LAN, when NVR can search for IP cameras successfully but fails to connect them, please check whether the IP address of NVR is in conflict with the IP address of IPC. If the IP addresses conflict, you should change the NVR’s IP address. Otherwise, please check the switchboard or you can use another switchboard.
Q3: How to upgrade the software for IP camera through NVR?
A3: Steps of IPC software upgrading are as follows:
1) Right-click the main interface of NVR, select “remote configuration” in pop-up menu. After the “remote configuration” interface is opened, click the button of “System”.
2) Select an option from the drop-down of “Update method”. HTTP update and file update are available.
3) Click the button of “Update” and the software update can be completed after IPC restarts.
A3: Steps of IPC software upgrading are as follows:
1) Right-click the main interface of NVR, select “remote configuration” in pop-up menu. After the “remote configuration” interface is opened, click the button of “System”.
2) Select an option from the drop-down of “Update method”. HTTP update and file update are available.
3) Click the button of “Update” and the software update can be completed after IPC restarts.
Q4: How to use the IE plug-in for IPC?
A4: You can configure IPC by the IE plug-in, but you must make sure that the your computer and IPC are in the same LAN. When you are not sure about this, please use the command of “ping” to check the network. And the steps are as follows:
1) Input the IP address of IPC in your browser’s address bar, and enter your username and password in the login screen.
2) Click the “login” button to enter the main interface of IE plug-in client.
3) Right-click the pop-up message under the browser’s address bar, select “Install the add-in for all the users of this computer”.
4) In the pop-up dialog, click the “Run” button and you will see the monitoring picture of IPC.
A4: You can configure IPC by the IE plug-in, but you must make sure that the your computer and IPC are in the same LAN. When you are not sure about this, please use the command of “ping” to check the network. And the steps are as follows:
1) Input the IP address of IPC in your browser’s address bar, and enter your username and password in the login screen.
2) Click the “login” button to enter the main interface of IE plug-in client.
3) Right-click the pop-up message under the browser’s address bar, select “Install the add-in for all the users of this computer”.
4) In the pop-up dialog, click the “Run” button and you will see the monitoring picture of IPC.
Q5: In a pure LAN that NVR connects with multiple IP cameras, the IP addresses of the devices conflict with each other and cause that NVR fails to find and connect with IPC. How to solve this problem?
A5: The steps are as follows:
1) Disconnect all the IP cameras that produce IP address conflict.
2) Connect and modify the IPC IP address one by one manually.
A5: The steps are as follows:
1) Disconnect all the IP cameras that produce IP address conflict.
2) Connect and modify the IPC IP address one by one manually.
Q6: In a pure LAN, why NVR cannot connect with some of IP cameras?
A6 1: In the LAN, when NVR fails to connect with some IP cameras, it means that the IP addresses of those IP cameras are not in the same network segment with the NVR. The steps of quickly setup are as follows:
1) Right-click the system interface and select “Devices Management” in the pop-up menu.
2) Click the “Set AutoIP” button in the devices management interface, and the IP addresses of NVR and IP cameras will be set to static IP addresses of the same network segment. Then NVR can connect with all the IP cameras.
A6 1: In the LAN, when NVR fails to connect with some IP cameras, it means that the IP addresses of those IP cameras are not in the same network segment with the NVR. The steps of quickly setup are as follows:
1) Right-click the system interface and select “Devices Management” in the pop-up menu.
2) Click the “Set AutoIP” button in the devices management interface, and the IP addresses of NVR and IP cameras will be set to static IP addresses of the same network segment. Then NVR can connect with all the IP cameras.
NOTE: The IPC’s IP addresses which are in a different network segment with NVR can also be set manually.
